Privacy Policy

Introduction

bdoky ("we", "us", "our") operates the online betting and casino platform accessible at bdoky.vip. This Privacy Policy explains what personal information we collect from users in Bangladesh and across the region, how we use that information, with whom we may share it, and the choices and rights available to you. By accessing or using our platform, you confirm that you have read, understood, and agree to the practices described in this document.

This policy applies to all visitors, registered members, and players who interact with bdoky through our website, mobile browser interface, or any affiliated service. It does not apply to third-party websites, payment processors, or game providers whose own privacy notices govern their respective data practices.

Information We Collect

When you create an account, place bets, make deposits, or contact our support team, bdoky may collect the following categories of personal information:

• Identity data: full name, date of birth, and government-issued ID details collected for account verification purposes.
• Contact data: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet).
• Financial data: transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer — amounts, timestamps, and reference codes.
• Usage data: pages visited, games played, betting history, session duration, IP address, device type, and browser information collected via cookies and server logs.
• Communication data: messages, chat transcripts, and support tickets submitted through our customer service channels.

How We Use Your Information

bdoky uses the personal information we collect for the following lawful purposes:

• Account creation and management: to register your account, verify your identity, and maintain your player profile securely.
• Service delivery: to process your deposits and withdrawals, settle bets, and provide access to games and sports betting markets.
• Customer support: to respond to your queries, resolve disputes, and handle complaints raised via email or live chat.
• Platform improvement: to analyse usage patterns and technical performance so we can refine features, fix issues, and optimise the user experience for players in Bangladesh.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, enforce deposit limits, and support self-exclusion requests where applicable.

Sharing of Your Information

bdoky does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share data in limited circumstances with trusted partners who assist us in operating the platform.

The categories of third parties who may receive your data, and the reasons for disclosure, are:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks): solely to authenticate and complete your financial transactions.
• Game providers (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi): minimal session data shared as required to initialise your game session and record outcomes.
• Legal and regulatory authorities: where we are legally required to disclose information to comply with applicable law, court orders, or to protect the rights and safety of our users.

Payment and Financial Data

bdoky supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you make a deposit or request a withdrawal, the transaction is processed through the relevant payment partner's secure gateway.

bdoky does not store your full mobile banking PIN, bank account passwords, or card CVV codes on our servers. Financial transaction references and amounts are retained for accounting, dispute resolution, and responsible gaming monitoring purposes only.

Cookies and Tracking Technologies

bdoky uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to keep you logged in between visits, remember your game preferences, measure site traffic, and deliver content relevant to your activity on our platform. Cookies are small text files stored on your device by your browser.

You may configure your browser to block or delete cookies; however, doing so may affect certain features of the bdoky platform, such as maintaining your login session or saving game preferences. We do not use cookies for cross-site advertising tracking.

Data Retention

bdoky retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal obligations, resolve disputes, and enforce our agreements. Account and financial records may be held for a minimum of five years from the date of the last transaction in accordance with general financial record-keeping best practice. If you request account deletion, we will remove or anonymise your personal data subject to any overriding legal retention requirements.

Your Rights and Choices

As a bdoky user based in Bangladesh or accessing our platform internationally, you have the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any information held about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal and regulatory retention obligations, you may request deletion of your personal data.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to object: you may object to any processing of your personal data that is based on legitimate interest rather than a contractual or legal necessity.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to respond to all verified requests within 30 days.

Security Measures

bdoky employs a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure access controls for staff who handle personal data, and regular platform security reviews.

While we strive to use commercially reasonable means to protect your data, no method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately at [email protected] so that we can take prompt action.

Third-Party Links

The bdoky platform may display the names of third-party game providers, payment services, or sports organisations for informational context. These references do not constitute endorsement links to external sites. This Privacy Policy covers only the data practices of bdoky itself and does not extend to any third-party products or services whose own privacy policies govern their data handling.

Age Restriction and Minors

bdoky is strictly an adults-only platform. Users must be 21 years of age or older to register, play, or place bets. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

bdoky reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of the bdoky platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdoky handles your personal data, our support team is available around the clock to assist you.

Email: [email protected]